Dear valued guest, friend and partner of Bushmans Kloof,
In response to the COVID-19, Bushmans Kloof is temporarily closed as of Thursday 26th March. This is a sad time for all of us and we are doing our very best to take care of our team during this challenging time.
We will continue to follow government advice and plan to reopen as soon as we are able to do so, and will keep you well informed when this is possible.
In the meantime, we will continue to share special stories from Bushmans Kloof, highlighting the best of our teams and guest experiences. We would also love to hear from you, our guests and partners and look forward to staying in touch during this time.
On behalf of The Bushmans Kloof team and the wider Red Carnation Family we send our love and best wishes to each and every one of you, and wish you and your loved ones the best of health.
We are extremely proud of the relationships we hold dear with each of our guests and our travel industry partners around the world, and we sincerely look forward to warmly welcoming you home soon.
If you have any questions, please do email us personally on firstname.lastname@example.org or call the hotel on +27 21 437 9278
Rory du Plessis
We are closely monitoring the coronavirus (Covid-19) developments and will continue to prioritise the safety of our guests and employees. We are aware of the latest travel advice issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).
We have always employed stringent safety and sanitation protocols in each and every one of our hotels, and we will continue to do so (with special measures to prevent the spread of Covid-19). We are following the recommendations from the World Health Organization (WHO) and the Centres for Disease Control (CDC). In addition to these measures, we encourage you to learn more about what you can do to travel safer. The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices.
For guests who have booked a pre-pay and save rate and are due to stay between 13th March and 31st December 2020, you will have the option to amend your booking from 12 months of your planned arrival date. Please email email@example.com or call +27 31 514 5000 the hotel reservation team and they will help you change your booking.
For bookings made through a travel agent or online booking platform (e.g Booking.com, Expedia) please contact them directly, we will honour the same cancellation policy, as above, for pre-paid rates via them as well. If you are able to claim your hotel stay via your travel insurance, please let us know and we will arrange for any documents you require to be sent to you.
If you would like to book with us for a future date, we have very flexible terms and conditions on our best available rates and packages; bookings may be cancelled one day prior to your arrival date, without any fees being incurred. If you have booked a flexible rate and would like to change your arrival date, please contact the reservations teams or your preferred booking partner who can amend your booking for you.